How Tos - Clubs - Baseball NSW

SPORTS CLUB HQ - LEARNING CENTRE FOR CLUBS

Welcome to our learning centre for Baseball NSW Clubs.
Here you will find helpful videos and documentation to help guide you through the Sports Club HQ platform.

Season 2021-2022 Updates

MULTI-ROLE MEMBERSHIP PACKAGES
Do you have members that register to multiple memberships eg, a playing role and a volunteer type role?
In an effort to simplify the registration process for members who signup to multiple roles, we have an improved way of creating packages.

How To - create a multi role package

IMPROVED MEMBERSHIP TYPE FORMS
There have been several improvements made to the Membership Type forms:

The Membership Type form is now a click and drag option, making it simple to build your form
Custom Fields, including Dropdown options and Custom questions are easy to add and automatically appear in your available fields
You can now 'copy' one completed Membership form to others. This saves you requiring to add all questions to each Membership Type, you can simply copy from one master to all others.

How To - Copy Member Data Fields in Membership Types

ACTIVE KIDS VOUCHERS

The Active Kids Voucher has now been integrated into the registration process. This appears on the payment screen, where the member simply enters the DOB of the member in a DDMM format (do not include year), plus the voucher code as a 16 digit voucher code only. Once applied, this will discount and redeem the voucher immediately and the member will pay the discounted fee.

The discounted fees include all Club and Baseball NSW/Australia fees. For this to be possible, Baseball NSW will act as the redeeming entity for the voucher initially, Baseball NSW will then distribute all Club fees that have been discounted via the voucher, back to the Club.

For simplicity, please encourage members from the same family to register through this process one at a time.

View the document on how to complete Active kids Voucher

UPDATED COMMUNICATIONS OPTIONS
We have activated several communications options within the platform for Clubs to utilise. You can setup automated email notifications for your club to be sent to members and/or club administrators for certain events (eg. Member Registrations).
You can now also send out general email communications directly from the system out to all members, or a filtered list of members, using this tool.

How To - Send Club Notifications

How to - configure automated notifications

ADDING CLUB PROFILES IN YOUR PORTAL
We have now added the ability for clubs to add their official club positions directly in their club portal

How To - Add Club Profiles in Club Portal

FINDING CLUB REGISTRATION URL (Link)
There has been a refresh of the Club Registration URLs for this season.
This may or may not affect your Club Registration URL, but if you believe you are having trouble, this video shows you the way to find and verify your club's own URL.

NEW SEASON IN DEFAULT VIEW
The new registration season, '2021-2022' should be the default view in your portal when Viewing Members, or accessing your Membership Types or creating your packages in Begin Selling. If you find that it is not, be sure to select the drop down in the search/filter section and change the season to 2021-2022.

MEMBERS RENEWING VS REGISTERING
As an FYI for clubs, when members go to register this season, after registering last season, all they will need to do is select "Renew" on the member they are wanting to register. All the data fields will auto populate, they will be required to complete any new data fields, then they progress through to payment.

MEMBERS' PUBLIC USER ACCOUNT
As another FYI for Club Registrars, we need to be aware of the Public User Account process. A public user is somebody who is logging in to the system to register any member/s. So when members registered for the first time last season, upon creating the initial "Public User" account, they would have received a verification email, which is a standard verification process. They would have been asked to click a link to verify that account. If they did, all is good. If they did not, then their account is not yet verified, and they will need to do this prior to registering again. If they simply search for 'Sportlomo' in their email account, they should quickly find the initial verification email. If clubs have members who are having trouble, we can manually activate the account for them. Email query to support@sportsclubhq.com

Click here to find resources related to Player Transfers & Dual Registrations